Support
Help with the website and the iPhone app
Contact the developer
Developer: Andrey Smirnov. For support, account and privacy questions, write to admin@thaidee.app. You can leave general questions and bug reports in the thaidee community on Telegram. Include the app version, your device model and the steps that led to the error. Don't post your account email, progress files, sign-in keys or screenshots with personal data in the public chat.
Do I need an account?
You can learn without signing in. Your progress is saved on your device. Sign in with Apple or Google to keep it in your account and continue on another device. Before deleting the app, save your progress to a file or check that it has synced.
How to delete your account
In the app, open your profile from the Today tab, then Account and Delete account. On the website, open Settings and the Account section. If asked, sign in again and confirm the deletion. Signing out or deleting the app doesn't remove your account data from the server. Details about copies and retention periods are in the privacy policy.
My progress is gone
Check that you signed in the same way and to the same account. Before resetting or reinstalling, save the progress you still have to a file in the progress settings. Don't send the file to the public chat: it may contain your name and your own words.
No sound or no connection
Check the volume and the selected voice. Downloading audio the first time needs a connection; once downloaded, the recordings work offline. Your own words may be read by the system voice, and whether it's available depends on your phone or browser settings.